Last updated: July 16, 2026
Processing & Shipping
- Retail orders: orders placed before 12:00 PM EST on business days ship the same day; orders after that ship the next business day.
- Wholesale orders: ship in 5–7 business days.
- All orders ship within the United States with carrier tracking. You will receive a tracking update by email once your order ships.
- Shipping is calculated at checkout based on the weight of your order.
Lost or Damaged Shipments
If your order arrives damaged, or a tracked shipment is confirmed lost in transit, contact us within 7 days of the delivery or expected-delivery date and we will arrange a replacement or refund.
Returns
Because our products are research materials whose integrity cannot be verified once they leave our control, opened or used items cannot be returned for safety and quality reasons. Returns are limited to the following:
- Damaged, defective, or incorrect items: reported within 7 days of delivery, with photos where applicable. We will replace the item or issue a refund.
- Unopened items: may be eligible for return within 14 days of delivery at our discretion; contact us first for a return authorization. Return shipping may be the customer's responsibility unless the return is due to our error.
Refunds
Approved refunds are issued to the original payment method. Please allow 5–10 business days for the refund to appear after it is processed. Shipping charges are non-refundable except where the return is due to our error.
Order Changes & Cancellations
If you need to change or cancel an order, contact us as soon as possible. We cannot modify or cancel an order once it has shipped.
Contact
For any shipping, return, or refund request, email info@drpeptidelabs.com or use our Contact page with your order number.